COPYRIGHT
The tw telecom (TWTC) Web Site is an online information service provided by TWTC. Although the information is made publicly available, TWTC retains copyrights on all text and graphic images. All rights and permission to view, copy, print and distribute material on this web site are subject to the following conditions:
• The material may be used only for internal, informational purposes
• Any copy of the material or portion thereof must include notice of TWTC's copyright interest
No other use of the material within this web site or portion thereof is permitted without the express written consent of TWTC. TWTC reserves all other rights. Copyright Notice © tw telecom 2008.
TRADEMARKS
The tw telecom brand, the tw telecom name and the tw telecom logo are registered trademarks. TWTC products and services are marks of TWTC. The absence of a mark or lack of attribution of ownership should not be construed as a waiver of any right or interest.
LINKS TO OTHER WEB SITES
Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave this Site. tw telecom has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, or their content. tw telecom does not adopt statements made in any third party site.
CONTENT DISCLAIMER
tw telecom uses reasonable efforts to include accurate, complete and current information on this Site, however, tw telecom does not warrant that the content herein is accurate, complete, current or free of technical or typographical error. It is your responsibility to verify any information before relying on it. tw telecom reserves the right to amend and or update information contained within this Site without prior notice. Some products or services are subject to regulatory or other restrictions ad not all products are available in all markets.
USER RESPONSIBILITIES
Access to and use of this Site and the content herein is at the risk of the user. NEITHER tw telecom NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES OR ANY DAMAGES WHATSOEVER ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THIS SITE OR ANY OTHER HYPERLINKED WEB SITE OR ANY ERRORS OR OMISSIONS IN THE CONTENT THEREOF.
DIGITAL MILLENNIUM COPYRIGHT ACT
tw telecom respects the intellectual property rights of others and is committed to complying with U.S. Copyright laws. The Digital Millennium Copyright Act of 1998 ("DMCA") provides recourse for owners of copyrighted material who believe their rights under U.S. copyright law have been infringed on the Internet.
If you believe your work has been copied and is accessible on this site in a way that may constitute copyright infringement, please provide notice to our Designated Agent. The notice must include the following information as provided by the Digital Millennium Copyright Act, 17 U.S.C. 512 ( c ) (3):
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The Designated Agent for notice of copyright infringement claims may be reached as follows:
By Mail: Deputy General Counsel, 10475 Park Meadows Drive, Littleton, CO 80124
By Phone: 303-566-1279
By Fax: 303-566-1010
By Email: abuse@twtelecom.net
SAFE HARBOR
CAUTION REGARDING FORWARD-LOOKING STATEMENTS
This web site may contain "forward looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding, among other items, the Company's expected financial position, business, and financing plans. The words “believe,” “plan,” “target,” “expect,” “plans,” “intends,” and “anticipate,” and expressions of similar substance identify forward-looking statements. Although the Company believes that the expectations reflected in such forward-looking statements are reasonable, it can give no assurance that those expectations will prove to have been correct. Important factors that could cause actual results to differ materially from the expectations described herein can be found in the Company’s filings with the Securities Exchange Commission, especially the section entitled “Risk Factors” in its most recent annual report on Form 10-K and the sections entitled “Forward-Looking Statements” in its most recent Form 10-Q. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. The Company undertakes no obligations to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
PRIVACY POLICY
tw telecom Inc. and its affiliates (collectively "TWTC") are committed to protecting the privacy of its customers. To accomplish this, we carefully ensure the confidentiality of each customer's account information. And we recognize that, as the provider of telecommunications services, we must also ensure the privacy of each customer's telephone calling information.
All TWTC employees are subject to TWTC's Code of Business Conduct. The Code requires all TWTC employees to follow every law, rule, regulation, court and commission order that applies to our business at all times. In addition, the Code specifically requires compliance with legal requirements and company policies relating to the privacy of communications and the security and privacy of customer records. Employees who fail to meet the standards embodied in the Code of Business Conduct may be subject to disciplinary action, up to and including dismissal.
PRIVACY PRACTICES – SUMMARY
To provide customers with their own accurate, detailed billing information, TWTC maintains detailed records. TWTC will not sell this Customer Proprietary Network Information (CPNI) - in any form, including billing records, calling habits or type of service - to unaffiliated third parties.
To ensure that you will not receive recurring marketing information from us unless you choose to, TWTC provides simple instructions on each marketing e-mail that enables you to let us know that you do not wish to receive such e-mails from us.
We will keep customers' personal information secure and confidential through safeguards such as secure encryption technology and by requiring user names and passwords to access personal information.
INFORMATION COLLECTED AND HOW IT IS USED
Information used and disclosed to provide products and services
TWTC uses customer information or "individually identifiable information" such as name, address or phone number to monitor our customers' quality of service and to provide products and services.
TWTC may share necessary information with outside parties, such as billing vendors, to complete an order.
TWTC may, where permitted by law, provide information to credit bureaus, or provide information or sell receivables to collection agencies, to obtain payment for TWTC-offered products and services.
TWTC or one of our authorized agents may also use this customer information to market and sell TWTC-offered products and services. When TWTC uses authorized agents to perform services on its behalf, TWTC requires that they protect your personally identifiable information consistent with this policy.
INFORMATION DISCLOSED TO THIRD PARTIES
TWTC, as a rule, allows customers to control the disclosure of their personal information (such as name, address and telephone number) to third parties for the marketing of third-party products and services.
TWTC must disclose information, when requested, to comply with court orders or subpoenas. We will also share information when necessary to prevent unlawful use of communications services when necessary to repair network outages and when a customer dials 911 and information regarding their location is transmitted to a public safety agency.
Your name and number may also be transmitted and displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers, 911, 900 numbers, or toll-free 800, 888, 877 or 866 numbers.
CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) – BACKGROUND
CPNI: What is it?
In the normal course of providing communications services, TWTC collects and maintains certain information about customer accounts. This information, when matched to a customer's name, address and calling or originating billing telephone number is known as "Customer Proprietary Network Information," or CPNI for short.
Examples of CPNI include information typically available from details on a customer's monthly telephone bill -- the type of line, technical characteristics, class of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.
TWTC does not sell CPNI to unaffiliated third parties and abides by the federal and/or state CPNI rules that apply to all telecommunications carriers.
TWTC does provide CPNI to third parties for the purpose of marketing TWTC products and services. These third parties are bound by non-disclosure agreements, meaning they may not reveal a customer's CPNI to anyone else.
Use of CPNI may be restricted. If you would like to restrict the use of your CPNI for the marketing of certain products and services, please email us at www.twtc.cpni@twtelecom.com or call us at 1-888-333-0520. When making such a request, please be sure to reference the customer name as shown on the billing invoice, the account number(s) you wish restricted and the billing address(es) associated with the account(s) in question Restricting use will not eliminate all TWTC marketing contacts.
EMAIL MARKETING PRACTICES
We periodically send interested customers news via email regarding products, new offers and special promotions. If you do not wish to receive email marketing messages respond and request removal via the mechanism conveyed on the marketing email itself.
HOW WE PROTECT YOUR DATA
We maintain and protect the security of our servers and your personal information.
To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, TWTC has established appropriate physical, electronic and management safeguards.
We require user names and passwords to access sensitive data.
Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.
When you link from our Web site to other Web site
TWTC Web sites may contain links to other external Web sites. We are not responsible for the content or privacy of other Web sites.
ONLINE ACCESS BY CHILDREN POLICY
Protecting the privacy of the children is especially important. TWTC corporate Web sites are not designed to attract children under the age of 13 and TWTC does not knowingly collect personal information from children on our Web sites.
Ordering online products and services from TWTC is limited to adults age 18 years or older, or as otherwise legally defined.
PRIVACY POLICY UPDATES
This privacy policy supercedes and replaces all previously posted Privacy Policies.
Our privacy policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers.
We reserve the right to update this Privacy Policy to reflect any changes.
We encourage you to check this site periodically to be sure that you are aware of any changes.
ACCEPTABLE USE POLICY
TWTC has formulated this Acceptable Use Policy ("AUP") in an effort to promote responsible use of tw telecom's network, systems, services, web site and products ("TWTC Networks, Services and Products") by our customers and other users of the TWTC Network, Services and Products (collectively, "Users"). By using TWTC Networks, Services and Products, Users consent to be bound by the terms of this AUP. tw telecom reserves the right to modify this AUP in its discretion, at any time. Modifications will be effective upon posting. Any use of TWTC Networks, Services and Products after such modification shall constitute acceptance of the modifications in question.
Please read here for more information on our Acceptable Use Policy.
To report a Net Abuse, please e-mail: abuse@twtelecom.net.
