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tw telecom Leaders Podcast Series

Welcome to the tw telecom Leaders Podcast Series. Hosted by tw telecom Vice President of Corporate Communications Bob Meldrum, this podcast series features leading communications industry figures – CEOs, analysts, pundits and others – informing, enlightening and entertaining listeners about significant communications industry issues.

We welcome your feedback on the tw telecom Leaders Podcast Series. Please email your comments to Bob Meldrum at bob.meldrum@twtelecom.com.

October 2009
Marc Willency, Senior Vice President of Corporate Operations, discusses tw telecom’s commitment to customer service, and some of the tools the company has implemented that give customers the control they need to best manage their accounts.

Full Length Broadcast

What really sets tw telecom apart is a deep-rooted, customer-first mindset at every level of the company. Marc Willency discusses how tw telecom has built a reputation for having committed employees who listen carefully, respond quickly and make things happen, and how tw telecom constantly monitors its customer care quality to ensure the best experience in the industry.

October 2009
Lara Wise, Vice President of Customer Experience at tw telecom, discusses how
tw telecom’s online customer portal is helping give businesses the control they need to make the most of their voice and data networks.

Full Length Broadcast

tw telecom’s laser focus on customer service means that it is continuously searching for innovative ways to give customers a better experience. Lara Wise discusses how tw telecom’s industry-leading Web-based portal, named MyPortal, gives customers a simple way to more efficiently access their accounts for real-time order status, service changes, billing services, performance management and trouble ticket creation and status.

October 2009
Beth Lackey, Senior Vice President of Customer Center Operations at tw telecom, discusses
tw telecom's commitment to customer service, and how tw telecom ensures that its customer experience is best in class.

Full Length Broadcast

tw telecom has grown into one of the nation’s largest business Ethernet service providers in part through its focus on delivering a high-quality customer experience. Beth Lackey discusses how
tw telecom relies on its Customer Center Operations team to ensure that its more than 30,000 customers worldwide receive the level of service they need to conduct their business.

September 2009
Harold Teets, tw telecom Senior Vice President of Information and Network Technologies, discusses how the company used a collaborative approach with Tellabs to consolidate network equipment onto a common platform. the result reduced network expenses while achieving improved network efficiencies. .

Full Length Broadcast

September 2009
Adam Saenger, tw telecom's Director of Product Development, discusses how businesses use IP VPN to more efficiently connect their locations across town, across the country or around the world.

Full Length Broadcast

One of the great challenges CIOs face today is keeping multiple locations and their employees connected via data networks. IP VPN enables businesses to keep existing network protocols and prioritize data by traffic type while ensuring privacy and security in their IP network. Adam Saenger explains how IP VPNs can deliver more efficiencies for enterprises.

August 2009
Mike Rouleau, tw telecom Senior Vice President of Business Development and Strategy, discusses Business Continuity and Disaster Recovery strategies for the enterprise.

Full Length Broadcast

Large businesses lose as much as $3 million per hour in lost revenue when their data networks go down. Business resiliency during natural or man-made disasters is critical for any CIO. Mike Rouleau discusses key network strategies for "always on" mission critical communications.

May 2009 Larissa Herda tw telecom's Chairman, President & CEO, addresses several important telecommunications industry issues. 2009 COMPTEL conference in Dallas in its entirity	Full Length Broadcast	This podcast includes excerpts of the keynote address tw telecom Chairman, CEO and President Larissa Herda gave to the 2009 COMPTEL conference in Dallas. In it, Ms. Herda addresses several important telecommunications industry issues, including the need for a National Broadband Policy, the importance of competition to drive innovation, and the New Broadband Economy.
Part one of four 2009 COMPTEL conference in Dallas.	Part 1 of 4	Ms. Herda discusses how competition plays a vital role in making many of today's broadband technologies widely available and affordable , despite the reluctance on incumbent providers.
Part two of four 2009 COMPTEL conference in Dallas.	Part 2 of 4	Larissa Herda discusses the importance and necessity of having a national broadband policy to ensure that the entire business community will have access to the services they need.
Part three of four 2009 COMPTEL conference in Dallas.	Part 3 of 4	tw telecom CEO outlines some of the latest technologies that are driving the New Broadband Economy.
Part four of four 2009 COMPTEL conference in Dallas.	Part 4 of 4	Larissa Herda discusses how more and more companies are looking to reduce their IT costs by utilizing network-based applications.